Shipping policy
# Shipping Policy
Last updated: 16 September 2026
This Shipping Policy explains how Britbasket processes and delivers orders.
## Order Processing
Orders are normally processed within **[ADD PROCESSING TIME, E.G. 1–3 BUSINESS DAYS]**, excluding weekends and UK bank holidays. Processing time is separate from delivery time. During busy periods, promotions or public holidays, processing may take longer.
You will receive an order confirmation after checkout. A dispatch confirmation and tracking information will be sent when available.
## UK Delivery
Estimated standard UK delivery time: **[ADD DELIVERY TIME] business days after dispatch**.
If express delivery is offered, its estimated delivery time and price will appear during checkout. Delivery charges are displayed before payment.
Delivery dates are estimates unless we expressly agree to a guaranteed date. Unless another period is agreed, we will deliver orders without undue delay and normally within 30 days after the contract is entered into.
## International Fulfilment
Some Britbasket products may be dispatched directly by third-party suppliers or fulfilment partners. Consequently:
- Products from one order may arrive in separate parcels;
- Tracking may update only after the parcel enters the carrier's network;
- Packaging may display the fulfilment provider's or carrier's information;
- Delivery may take longer because of customs, demand or carrier disruption.
Britbasket remains your point of contact for assistance with the order.
## Delivery Locations
We currently deliver to: **[ADD DELIVERY COUNTRIES—E.G. UNITED KINGDOM ONLY]**.
Any excluded locations should be stated during checkout. Customers must provide a complete and accurate delivery address. We cannot guarantee an address change after processing begins.
## Tracking
Where tracking is available, details will be sent by email after dispatch. Tracking information may require several business days to update.
If tracking has not updated for an unusual period, contact britbasket@hotmail.com.
## Split Shipments
Orders containing multiple products may be fulfilled from different locations and delivered separately. You will not be charged additional delivery fees solely because we split an order unless this was clearly disclosed and accepted during checkout.
## Delivery Delays
Delivery may be delayed by carrier disruption, severe weather, public holidays, peak shopping periods, customs processing, incorrect delivery information or events outside our reasonable control.
If an order is materially delayed, email britbasket@hotmail.com. We will investigate with the supplier or carrier and explain the available options. Your statutory rights regarding delayed delivery remain unaffected.
## Missing Parcels
If tracking shows “delivered” but you cannot find the parcel, check the delivery address, safe places, household members, neighbours and any delivery photograph or carrier notice. Then contact britbasket@hotmail.com with your order number.
We may ask the carrier to investigate before providing an appropriate remedy. This does not affect remedies required by law.
## Incorrect Addresses and Failed Delivery
Customers are responsible for providing an accurate delivery address.
If an order is returned because the address was incorrect or incomplete, or delivery was repeatedly refused or missed, we may ask the customer to pay reasonable redelivery costs. Any deduction from a refund will be made only where lawful and clearly explained.
Contact us immediately if you notice an address error. We cannot guarantee changes after processing begins.
## Damaged Deliveries
If a parcel arrives damaged, photograph the outer packaging and affected item before disposing of anything. Email britbasket@hotmail.com with your order number and supporting photographs. Please see our Return and Refund Policy for available remedies.
## Customs, VAT and Import Charges
For UK deliveries, the total price and mandatory charges payable to Britbasket will be displayed during checkout.
If we offer delivery outside the UK, customers may be responsible for local import VAT, customs duties or handling charges where these are clearly disclosed before purchase and permitted by applicable law.
## Contact Us
Britbasket
Email: britbasket@hotmail.com
Address: 167 Tame Road, Birmingham, B6 7DG, United Kingdom